Terms & Conditions
By placing an order with Bella’s Bakehouse, you agree to the following Terms & Conditions. These terms are designed to ensure clarity, fairness, and a smooth ordering experience for all customers purchasing our cupcakes, cookies, and related products.
1. Ordering
All orders are subject to availability and acceptance. We prepare products fresh to order, and certain items may require advance notice. Once your order is confirmed, we will provide an estimated delivery timeframe. Bella’s Bakehouse reserves the right to decline or cancel an order if necessary; in such cases, you will be notified and refunded promptly.
2. Pricing & Payment
All prices are listed in Australian dollars (AUD) and may change without notice. Payment must be made in full at the time of ordering through our approved payment methods. We do not store full credit card details; all payments are processed securely by third-party providers.
3. Order Changes & Cancellations
Because our products are made to order, changes or cancellations may only be accepted if requested within a reasonable timeframe. Once baking or preparation has begun, cancellations may not be possible. If you need to amend an order, please contact us as soon as possible at [your email].
4. Refunds & Issues
If your order arrives damaged, incorrect, or not as expected, please contact us promptly with your order details and photos where relevant. We will assess the issue and work with you to find a suitable resolution, which may include a replacement or partial refund. Refunds are not available for change-of-mind once an order has been prepared or delivered.
5. Website Use
All content on the Bella’s Bakehouse website—including images, branding, product descriptions, and text—is owned by Bella’s Bakehouse and may not be copied or used without permission. We strive to keep all information accurate and up to date but cannot guarantee that all website content is free from errors.
6. Liability
To the maximum extent permitted by law, Bella’s Bakehouse is not liable for indirect, incidental, or consequential losses arising from the purchase, use, or delivery of our products. Our total liability is limited to the value of the order in question.
7. Privacy & Data
Your personal information is handled in accordance with our Privacy Policy. By placing an order, you consent to the collection and use of your data as described in that policy.
8. Changes to These Terms
Bella’s Bakehouse may update these Terms & Conditions from time to time. Any changes will be posted on our website and apply to orders placed after the updated date.